JEYLONA Shipping Policy
Last updated: 25 January 2026
At JEYLONA, we are committed to delivering your orders quickly and safely. Please review our shipping policy below for details on order processing and delivery.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
During high-demand periods (sales, holidays, promotions), processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
Delivery times may vary depending on destination and carrier performance.
International Shipping
JEYLONA offers international shipping to select countries. International delivery times typically range between 5–7 business days depending on location and customs processing.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking information to update.
Shipping Delays
JEYLONA is not responsible for shipping delays caused by:
We appreciate your patience in these situations.
Incorrect Address Disclaimer
Please ensure your shipping address is accurate at checkout.JEYLONA is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos (if applicable). We will work with the carrier to resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong or defective item).
Contact Us
If you have any questions about your order or shipping, please contact us:
JEYLONA Support
Email: office@jeylona.com
Business Hours: Monday to Friday.
